Do design instrucional ao design thinking - desafios e possibilidades para a inovação na educação corporativa na modalidade online: o caso SENACRS

Abstract

This dissertation presents a theoretical and practical study of situations involving the process of creating digital learning materials in SENACRS, more specifically developed in the context of the team of Educational Technology. The research part of the following problem: how design thinking can help to reframe the work processes in the context of construction of educational materials for e-learning SENACRS? The objective is understand the DT and investigate its contribution, as a proposal for inspiration and innovation to reframe the work processes in the context of the construction of educational materials for e-learning SENACRS. Based on this concept and the theoretical support found in different authors, such as Brown (2011), Pinheiro & Alt (2011), Eboli (2010), Perrenoud (2000), among others, is the explicit creation process used by professionals from the perspective of design. At the methodological level, it’s a qualitative research of an applied nature, based on a collective case study. As instruments and materials for the production of data, we used: semi-structured interviews, audio recordings, photographic, participant observation, group dynamics. These data were analyzed using the Discursive Textual Analysis (GALIAZZI; MORAES, 2011), and as an aid in interpreting the theoretical framework built. The main results of this research indicated that the fact of the dissertation have been developed in the natural context of the work done by the team of Educational Technologies SENACRS enabled the development of a culture of innovation, where employees feel inspired to develop professionally in search for continuous improvement of its activities in the institution. Using Design Thinking as an alternative to existing processes once the team, there was an improvement in human relations professionals involved, improvement in the creation of digital educational materials, employment of alternative methodologies in creation processes, the use of research for grant new teaching materials covering elements of innovation, giving rise still scientific production resulting from this research.