Influência da educação corporativa no desempenho do colaborador: estudo de uma instituição financeira

Abstract

Corporate Education is increasingly gaining prominence in organizations, mediating and facilitating change processes, aiming at efficient results for employees and the company. This study sought to analyze the influence of Corporate Education actions on the performance of employees of a financial institution. Regarding the methodology, this research is characterized as a qualitative study based on the use of semi-structured interviews. Data collection was carried out in 2022. Data analysis was performed based on content analysis, and nine categories were established to obtain the results. It could be inferred, from the results pointed out in the research, that the changes that occurred and the knowledge acquired in the training programs contributed to improve the performance of the employees, however, the practice in the function was the determining factor to consolidate the learning; the education actions developed along with the training programs were reflected in changes in the behavior of employees, but these actions still need to focus on the development of attitudes of more engagement and commitment, in order to stimulate, in each employee, a sense of belonging to the institution; the development of new technical and behavioral skills were fundamental for the employees; the change in mindset appeared as an essential factor to transform personal and professional results in employees; mentoring actions proved to be fundamental for employees in the evaluation period. Thus, it is necessary to turn attention to rethinking mentoring actions in all training programs. The prior knowledge trails proved to be a suggestion for future training, since it was pointed out as necessary for employees need to enter training programs already with a minimum of knowledge for the specific function.