Gestão estratégica de indicadores no Colégio ACM

Abstract

The objective of this study is to propose a dashboard of indicators aimed at monitoring the management of Colégio ACM, in Porto Alegre, as a way of enabling the fulfillment of its mission. School managers needed a resource through which they could access the information required to manage the organization's present and future. Thus, the research had the issue of identifying the most important indicators that the management of Colégio ACM needs to monitor systematically, in order to fulfill the institution's mission, generate more outstanding quality in school processes, and guarantee its economic and financial sustainability. The research methodology adopts the qualitative paradigm, as it is an investigation that has an interpretive nature. This is a case study whose data collection was carried out through documentary research and semi-structured interviews with managers of the ACM-RS institution and the Colégio ACM. Data analysis was conducted to seek subsidies to propose the most relevant indicators that the school management must monitor in a systematic way. During the research, it was observed that part of the interviewees was not aware of what an indicator is, which signals the need to promote training on management by indicators. We sought to organize a set of 16 indicators according to the six dimensions of the strategic map of the ACM-RS institution, from the perspectives of society, economic-financial, customer and market, processes, and training and development.