Estratégias para minimizar a evasão e potencializar a permanência em EAD a partir de sistema que utiliza mineração de dados educacionais e learning analytics

Abstract

The currrent dissertation of Master’s Degree, developed in the context of Grupo de Pesquisa Educação Digital GPe-dU UNISINOS/CNPq (Research Group on Digital Education GPe-dU UNISINOS/CNPq) bound to Linha de Pesquisa Educação, Desenvolvimento e Tecnologias do Programa de Pós-Graduação em Educação (Line of Research Education, Development and Technologies of the Program of Postgraduate in Education) investigated how the strategies used were made by different actors, enfolded in the context of Distance Education (EaD) to minimize evasion and potentiate the permanence of students in this modality, having as subsidy a set of information and indexes generated by a system, the oGVWise, which makes use of data mining and Learning Analytics. The research is exploratory, of qualitative nature, having as a basis the Teoria Ator-Rede (the Actor-Net Theory) (LATOUR, 2012) and makes use of the methodology of the cartography of controversies.(LATOUR, 2012). It still enfolds a documental analysis in the registers of the system – non human actor – NHA, and semi-structured interviews with the human actors – HA, in different instances: Coordinators bound to the managements of EaD and to the courses of graduation, professors and tutors of the related courses. The main goal consisted in understanding how information given by the system are being understood by different actors, as well in noticing if the articulations of these information are being efficient in the sense of contributing to the creation of strategies that might minimize the evasion and potentiate the permanence of students in this modality. The main results obtained indicate, in what relates to NHA – system, that this one gives a set of information, which when articulated, give evidence that the major evasion happens before the evaluations, it means, of the accomplishment of Degrees B and C. Relating to HA of management in EaD and of the courses, as well as the professors and tutors, the results give evidence to different and singular comprehensions on evasion and permanence, as well as on the way of articulating the information given by the system, on the making of strategies to minimize evasion and potentiate the permanence of the student in EaD, however these HA integrate the same team. This result is manifested as controversy, which are accessed by means of opening the black boxes, in the moment that these actors are instigated to reflect on the used strategies. There is is a detachment among HA, mainly in the discipline of major evasion, that produce little efficient communication or inefficient generating obstacles in the methodological field of the subject, making difficult possible positive changes and restraining the development of pedagogical processes. The strategy of contacting a HA student, if a proper way is used, might collaborate and open possibilities to the comprehension of the phenomenon of evasion and enlargement of the institutional strategic vision. As main contribution of the dissertation the diagram of mediations is presented, it means, the design of the distribution of mobility, the movements of construction, the search for a strategy that might minimize evasion and potentiate the permanence of the student in EaD.