Desenvolvimento de um método de análise e proposição de indicadores sistêmicos para avaliação de fornecedores

Abstract

The dynamic’s growth in the automotive industry, and the complex relationship between customers and suppliers, these raise the need to improve the ability to administer and solve problems increasingly complex. The customer-companies, on the other hand, define and apply indicators in order to evaluate the performance of their suppliers, in order to ensure the integrity of the supplying. However, as several factors are interrelated in this environment, the performance results are below the expected, do not reflect the expectations of the customer and do not allow a real understanding of the environment reality in which the customers and suppliers are inserted. So, this research aims to develop an analysis and proposition method of systems indicators for supplier evaluation. Action research is chosen as research method, by its characteristics of continuous and collective knowledge constructions. An adaptation of the Systems Method, a roadmap for implementing Systems Thinking, to the objectives of this research was designed and implemented in an automotive components company. The first step leads the adaptation of the proposed method; on the second, the evaluations of the analysis and proposition method of systems indicators for supplier evaluation were carried out. Associated with the action research, in order to support the proposition of the method, working meetings were held with the stakeholders. The achieved results, the reported learning and the potential applications identified indicate that the proposed method allows the analysis and proposition of systems indicators for supplier evaluation, through the Systems Thinking.