Adoção da Internet das Coisas (IoT) por organizações hospitalares: um estudo de caso sob a ótica do framework Tecnologia, Organização e Ambiente (TOE)

Abstract

This dissertation investigated the adoption of Internet of Things (IoT) technologies by a hospital institution and the factors that influenced this process. Using the TOE framework as a theoretical basis, the research analyzed the reasons that motivated the adoption of this technology, the implementation process, the challenges and facilitators encountered during this process, as well as the influence of environmental, technological, and organizational contexts. The research methodology adopted was qualitative and descriptive, using the single case study method in a hospital. The research results highlighted that among the Technological factors, the availability of technology, compatibility, perceived benefits, and Information Technology infrastructure were the ones that most influenced the adoption of IoT technologies. Among the Organizational factors, the support of top management, attitudes towards innovation, financial resources, the size of the organization, and the cultures of learning and information sharing stand out. Finally, among the Environmental factors, the most influential factors were the support of technology suppliers and the readiness of business partners. In addition to the factors observed in the reviewed literature, the study identified others such as institutional maturity, patient and data security, anticipation capacity, and preventive measures or actions (predictability and preventability). As managerial contributions, the research provides insights for hospitals seeking to adopt technological innovations, specifically IoT, contributing to the improvement of operational efficiency and quality of services provided. Among the theoretical contributions, the study indicates that the TOE framework is an important tool for studying the adoption of technologies by hospital institutions. For those interested in studies on the adoption of innovative technologies in the healthcare field, the analysis of the influencing factors offers insights for future studies on the topic. Another theoretical contribution is the factors that emerged from the data and were not pointed out by the TOE framework. As future work, it is suggested to conduct longitudinal studies to monitor the impact of IoT adoption over time and investigate new emerging technologies in the hospital context.