Governança corporativa em uma organização hospitalar de ordem religiosa: um estudo de caso

Abstract

The Hospital Organizations of Religious Order face an increased competition in the segment in which they operate, requiring significant investments not only in technology or physical structure, but also in management methodologies that help them to obtain competitive advantages and the due enforcement of the strategies and the organizational mission. However, such methods need to be put into practice and this implementation in dynamics environments, such as Health, requires an institutional strategic position facing the Professionalization, the Corporate Responsibility and the Innovation in Management when it comes to corporate governance. Therefore, the focus of this case study was analyze and propose improvements in the corporate governance model practiced in the Hospital Organization of Religious Order from the practices referenced by IBGC and its combination with models advocated by Clayton Christensen and Lester Salamon. An exploratory qualitative study was conducted to achieve these objectives. Initially, secondary data were collected from reports and participant observations were held in meetings of the Board of Directors (direction) of the organization. Then, primary data were collected through in-depth interviews with Directors, Consultants Council, Officers and Associates. All information were recorded and transcribed and their contents analyzed, using a program of Qualitative data analysis (NVivo ® 10). The results suggest the applicability of good governance practices in the Hospital Organization of Religious Order. The governance model proposed for the organization from the diagnostic based in the theory provides the condition that future studies may consider the application of this model in order to analyze their impact and results.