Diretrizes para a potencialização da resiliência organizacional frente a eventos disruptivos: um estudo com empresas fornecedoras de soluções de TI

Abstract

In the face of disruptive events, not all organizations respond in the same way, or remain competitive. Some of them prove to be more resilient than others, quickly adapting their strategies and operations to address problems and seize opportunities arising from the crisis. The general objective of the research was to propose guidelines aimed at enhancing the organizational resilience of IT – Information Technology solution providers in the face of disruptive events. The following specific objectives were established: to identify the key elements of the organizational resilience of the companies surveyed from disruptive events, to analyze the main difficulties encountered by companies in the process of readjusting their operations in the context of a disruptive event, to identify possible mitigators for the difficulties encountered in the process of implementing changes, especially in their operations, in the context investigated and present the proposed guidelines. The research method involved the development of a qualitative research of exploratory-descriptive character, operationalized through individual interviews in depth with a semi-structured approach, with twelve professionals in the investigated context. For data analysis, the content analysis technique was used and for the validation of the proposed guidelines, data triangulation was adopted. Among the results obtained, the way in which small and medium-sized companies in the sector under study prepare, react and adapt to disruptive events stands out. In addition, it was possible to observe that the organizational profile of companies in this sector, based on their operational characteristics, among others, influenced organizational resilience, for example, through innovation and intrinsic aspects of the IT operation that permeate the organizational culture. Therefore, it was possible to propose guidelines that can support companies in this segment to face disruptive events and enhance their organizational resilience.