Práticas colaborativas de governança de rede: estudo de caso em uma rede articulada na COVID-19

Abstract

Contextualization: This Dissertation presents an analysis regarding the use, by leaders, of collaborative network governance practices, in a network articulated in the pandemic, which investigated how these practices contributed to deal with complex problems such as Covid-19. Objectives: The study contributed to describe the evolution of the Volunteer Architects network, identify the collaborative practices that were used by leaders in the network and how they were implemented by the network to deal with complex problems. Method: Faced with this phenomenon, a qualitative, exploratory research was carried out, using the single case study method. Semi-structured interviews were carried out and the selection of interviewees took place through snowball sampling. The evidence analysis procedures were performed using the content analysis technique. Results: Governance was characterized by the Collaborative Governance Contingency model, whose critical variable identified was the previous history of cooperation of the participants of the network that was being formed. As it evolved, governance approached the integrative model, by integrating other projects other than health. The main practices found in the network were practices according to contractual agreements, as well as for the selection and adherence of actors. The paradigm shift regarding the virtual environment was the main highlight of arrangement practices, since face-to-face dialogue lost importance and meetings and decisions were carried out in the online environment. Iteration practices were identified as generating new relationships between partners, leading to new configurations. It was through these practices that the coordinators aligned the network's objectives, increasing collaboration and work commitment, so that actions could be carried out within places that were only open, in the midst of the pandemic, to receive and care for infected patients. That said, the study listed new propositions involving the sets of practices of agreement, arrangement and engagement. Contributions: The main contribution of the work is to identify which networks can be formed without face-to-face dialogues, since the dialogue mediated by technologies proved to be effective in decision-making, with consensual and participatory decisions provided by technologies and tools of the online environment. Similarly, networks can be effective, acting collaboratively, when coordinated without formal contracts.