Framework para gestão de processos de administração escolar em organizações de ensino privado

Abstract

The dissertation addresses the management of processes in school administration in private education organizations. This study starts from the literature with a theoretical reflection of the models of excellence in management, among which the North American model Malcolm Baldrige, the European model of EFQM (European Foundation for Quality Management), the Japanese model of Deming, the Brazilian model MEG, and ISO 9001 from ABNT NBR 21001: 2020, with a focus on the management of processes proposed by these methodologies for assessing excellence. The research methodology used is Design Science Research (DSR). The research question that gave rise to this work is: How to carry out process management in the school administration of private basic education organizations, with the general objective of proposing a framework for the management of school administration processes. Its specific objectives are: to analyze the fundamentals and requirements of these models and the ISO; verify adherence under the aspects of process management and build a conceptual outline for the process management of private education organizations. The framework built as a result of this master's thesis research is believed to be another point of reference for school administrators to meet the demands of managing the educational processes of private basic education with an ethical work and solidly anchored in contemporary concepts in this area.