Proposição de um framework para negócios de plataforma baseados em capitalismo consciente : uma validação internacional

Abstract

Initiatives that go beyond seeking only profit generation are gaining more space in the business environment, not only as parallel CSR projects, but also as their main strategy. These initiatives are related to the understanding of the important role of private initiative in transforming and solving current social problems. In this context, the Conscious Capitalism (CC) approach defines that the purpose of a business must go beyond generating profits and value to shareholders. There must be a central purpose for the company to exist. Another business approach that causes market shifts and breaks paradigms in the traditional corporate ecosystem is the evolution of platform business. In these organizations the interactions between two end users are commercialized and the added value for both parties needs to be clear in order to develop the necessary network. This dissertation unites these two approaches, with the purpose of proposing the configuration of a framework that will support entrepreneurs. In order to do so, the design research method was adopted, consisting of five steps (problem awareness, suggestion, development, evaluation and conclusion), which allows the construction and validation of an artifact. After the awareness of the problem and analysis of the literature, the first version of the framework was elaborated. The validation was divided into three phases, totaling 12 experts interviewed and each stage ending with a new version of the artifact. The final framework is comprised of a core that understands purpose, initiation of network development and financial support; four static quadrants: Technology, Conscious Management, Leadership and Network; in addition to elements divided into two levels of evolution within the quadrants that correspond to their areas of knowledge. It is understood that this study adds knowledge since it establishes a connection between the approaches of the platform business and Conscious Capitalism, exemplifying how this can occur and its transforming potential.