Práticas utilizadas no processo de inovação em modelo de negócios : estudo de dois casos na indústria brasileira de jornais

Abstract

This dissertation approaches the Business Model Innovation (BMI) process of O Globo and Zero Hora newspapers through the adoption of practices that have led them towards the transformation of their traditional models. In this perspective, the literature review addressed the theme Business Model and chose a framework by which the cases were chosen and analyzed, while the BMI process was researched from the perspective of the Strategy as a Practice - to understand how the actions carried out by the actors Led the newspapers to innovation. This perspective takes advantage of a gap in the classic lines of strategy, analyzing it at the organizational level, considering emerging aspects of its construction and the relations between the different actors that compose it. It also addressed the business standards of the newspaper industry, establishing a parallel between paper and digital models. Based on the theoretical evidences, the research problem was established to know what are and how they emerged the practices that favored the BMI process in the cases studied. This question was addressed by the proposition of a conceptual model that related the practices to the factors that led the actors of the organization to the realization of them. From there, the conceptual methodological model was developed, through the study of the two cases - both big newspapers in Brazil that passed by BMI processes. The results of the research indicate that: a) the BMI process begins with the recognition of internal and external motivations to the actors of the organization; B) the motivations lead the actors to carry out formal or informal practices, related to the opening of the boundaries of the organization or to collaboration between areas of the company; C) the practices found permeate different stages of the innovation process; And D) the actors of the innovation process are multiple (internal and external) and collaboration is a common feature of all mapped practices. These propositions suggest that BMI is associated with the open innovation process, to which the aspect of collaboration is inherent. In this sense, becoming porous the organization's external and internal borders and establishing dialogic relations between the different actors can favor the business model innovation process