Análise sobre a importância dos indicadores de gestão no negócio de peças de reposição de dealers massey ferguson

Abstract

This study aims to present the importance of management indicators in the spare part business of the AGCO group dealers. The methodology is based through a qualitative research of descriptive and exploratory level, by conducting a case study. Conceptualizing, the contribution of management indicators is related to the monitoring function of the activities and results through control - indicating the current position of what was planned. As a result of the research, it can be seen that the management indicators are fundamental to spare parts management, and that all dealers interviewed agree that this is a great tool to leverage and improve spare parts activities. However, it was realized the need for leveling of dealers in the knowledge of this issue to achieve a standardization of processes.