O uso de ferramentas de design para construção de estratégias de gestão no auxílio à tomada de decisão

Abstract

Management uses certain tools for decision making, which are functional, however, little innovative and creative. This study adopts the use of design tools to elaborate strategies that support decision-making in the business environment. The design for its holistic and dynamic character, for its multidisciplinary and transversal capacity, can provide answers and new possibilities for decoding complex reality. The use of tools, loaded by these characteristics of the design, allow the creation and critical reflection of several possible scenarios, expanding the options of strategies for decision making. The process model adopted for the exploratory phase of this research used characteristics of non-linearity according to the proposal of the metaproject. In this way, the meta-project allows decision-makers to understand the articulation and complexity of a process that involves the entire company and its strategic units. In order to respond to the objectives of this research, the data collected were categorized and analyzed through content analysis. The results show that managers' decision-making is based on logical and technical thinking, where they consider theory and practice to determine their choices. However, with the accomplishment of the exercises and the use of the design tools, satisfactory experiences were provided to the managers, for example, the stimulation of creativity induced by a new way of thinking and reasoning of artifacts and the expansion of the capacity of organizational know-how .