Uma proposta de melhoria do instrumento de mensuração de desempenho funcional baseada em métodos multicritério de apoio a decisão

Abstract

Functional performance evaluation is one of the main people management tools, its results give the manager subsidies for the planing of actions and improvement policies in order to achieve individual and organizational goals. The case selected for the study is Avaliação Periódica de Desempenho (APED), regulated by legal norms represented by the Law n. 1,534 of December 29, 2004 and the Decree 2,551 of 13 october, 2005. In this thesis I shall propound improvements to the current model of perfomance evaluation of public employees of Tocantins state in order to improve the perfomance measurement instrument through the use of multi-criteria decision aid - MDA approach. To achieve this goal, I adopted an approach that combines the AHP and PROMETHEE II methods, and also their extensions to group decision, the Aggregation Individual Priorities approach (AIP) for AHP and PROMETHEE GDSS for PROMETHEE II. The results obtained by the research, led me to the improvement of the current evaluation tool (APED), by defining weights for evaluators, skills and evaluation facts. Added to this, from the improved instrument, it was possible to reformulate the calculation of the final grade of evaluated using an additive aggregation. With these results it is expected the improvement of the current model of (APED), which will allow the submission of further accurate results in accordance with actual performance of labor employee activities, allowing the definition of qualification of personnel policies enhancing the public employee to provide more efficiently the public services