Características das ferramentas de business intelligence que contribuem para obtenção dos objetivos estratégicos à luz dos princípios de governança corporativa

Abstract

The alignment between the strategies of Information Technology – IT and the organization's strategic goals is considered a key element of business success. In this sense, the analysis of IT tools used in organizational activities must prioritize the search for factors that, in addition to aligning Information Technology and the Strategic Objectives, serving as mechanisms for monitoring and controlling the activities development and decisions taken by managers. In this context, this research addresses the topic Business Intelligence focused on the achievement of Strategic Objectives, using the Corporate Governance as an instrument of control. Search aim sought, diagnose the features of BI tools that contribute to the achievement of strategic objectives when examined in the light of the Principles of Corporate Governance. The exploratory case study used as data collection instrument a semi-structured interview which evidence collected were treated, with the help of specific software, with the use of lexical analysis techniques, content analysis and discourse analysis. Data analysis resulted in four characteristics of BI Tools (Reliability, Consistency Availability and Predictive Capacity), which contribute to the achievement of the organization's strategic goals, considering the relationship of such features with the Principles of Corporate Governance.