O impacto da certificação ISO 9001: sistema de gestão da qualidade na gestão de uma escola municipal de ensino fundamental

Abstract

This work researches upon the certificate of the city public management of Gramado/RS, in the ISO 9001:2008. Quality management sistem, within the period from 2007 to 2010. It shows the introduction levels, certification and maintenance of the quality seal. Aiming mainly the educational and school areas. It analizes qualitative cases; analizing working and operational levels. It nominates the differences about ISO 9001 rule and quality rate of education; The people‟s perception through the ISO effects, once into practice in school management. We concluded the sistem of management, having economical basis and also having neoliberal ideas of total quality, is in the requirements of ISO 9001:2008 rule; To the city educational management and to the formal teaching, the model with management requirements and control, has raised contradictions, questions and doubts in relation to the conception of quality educational sistem; In the school management area the certificate has raised a challenge, doubting about some consolidated achievements, those also legaly warranted, as democratic management with autonomy and participation of community in school decisions, needs and priorities.