Proposta de modelo flexível para apoio à decisão de externalização: uma aplicação em logística de transporte

Abstract

This study proposes a flexible model of decision support that helps and gives information to organizations which wants to opt for internalization or outsourcing of their logistics activities, considering the quantitative and qualitative aspects. This research general aim was “develop and test an economic-strategic model for supporting the decision of outsourcing logistics, as a secondary activity." So, it was performed in four steps, starting with a literature review on topics related to outsourcing, strategy, logistics, theory of decision and, within it, methodology of multiattribute. In the subsequent steps were developed the model and case study. It was demonstrated that the methodology of the research used an implemented case study, with searcher observation in an open, qualitative and quantitative approach, by multiple sources of data collection, such as observation, interviews, analysis of documents and manuals. The attributes used in the case study (regularity, reliability, quality services, infrastruc