Utilização do mapeamento de processos e da simulação computacional no auxílio à tomada de decisão em um ambiente hospitalar: um estudo quali-quantitativo

Abstract

This study discuss about Industrial Engineering’s technique application as a basis to decision making in a hospital system, using quantitative-qualitative research method. The techniques selected are process mapping and computing simulation, analyzing some interesting healthcare system scenarios. After alternative scenarios analysis through statistical methods, some actions were recommended to the hospital managers. This study showed that the benefits of these techniques’ application went beyound managers’ decision support and permitted a comprehension about healthcare process complexity. Besides, it did the hospital workers who participated at the process saw beyound its functional perception of the process. They became to see the object work flow, the process, and what were important to the system, not only to their jobs. Another benefit was the learning about team work importance and of a systemic process perception.