Família e escola: dos grupos de WhatsApp à parceria do acompanhamento

Abstract

This dissertation's theme is the management of the relationship between the school and families at Colégio Loyola, one of the units of the Rede Jesuíta de Educação (RJE), in the current scenario marked by the rapid communication by means of social networks and messaging apps (digital culture), as well as the hegemony of conservative ideologies. With this, it seeks to analyze how this relationship occurs, which involves communication, assistance to students and families, as well as the use of student monitoring systems in Jesuit schools in Brazil. The main goal is to analyze how the school deals with family participation in the current context marked by digital citizenship, in which the official participation spaces opened by the school are questioned and in which information becomes increasingly faster, in indistinct versions, without authorship and commitment to the reliability of the information. As for the approach, the investigation is qualitative, with a view to seeking subtle details of the school and family relationship hidden in the daily lives of the actors who lead this experience. In procedural terms, this research is configured as a case study, and data collection takes place through document analysis, semi-structured interviews with managers and focus groups that brought together families, managers and members of the communication team of the school analyzed. In conclusion, it is noted that communication with families is still carried out by the school, following a prescription that fits more with the old scenario, in which personal relationships still took place through less complex channels, which did not meet current needs. Families' lack of access to school identity documents is a serious problem. Therefore, it is also concluded that messaging applications such as WhatsApp, reflections of a new form of intersubjective relationship brought about by the internet, are not communication spaces that provide dialogue between people, but rather the confrontation, controversy and dissemination of false information; therefore, they need to be treated by school management with great caution.