Relações de complementaridade entre funções de governança: um estudo no contexto das redes associativas de farmácias

Abstract

This work explores interorganizational cooperation networks, focusing on associative pharmacy networks in Brazil. Drawing from existing literature, this thesis investigates how the six fundamental governance functions - aligning, organizing, mobilizing, integrating, arbitrating, and monitoring - complement each other in the context of these networks. The main objective is to understand the complementarities between these governance functions in associative pharmacy networks. Specific objectives include: Identifying and characterizing the complementary relationships between governance functions; Analyzing the implementation of governance functions in the daily operations of networks; investigating and describing specific interactions that generate complementarity between governance functions in associative pharmacy networks. The justification for this study lies in the significant growth and relevance of associative pharmacy networks in the Brazilian pharmaceutical sector, which have proven to be strategic for both small and large companies. Therefore, the research aims to fill a gap in the literature on how governance is exercised in practice within these networks, offering new perspectives on the relationships of complementarity and substitution between different governance functions. The central research question is: "How do governance functions complement each other in the context of associative pharmacy networks?" With a qualitative methodological approach using Qualitative Comparative Analysis (QCA) and Content Analysis, during interviews, four out of the six functions were more positively cited. Thus, the study explores the interplay of mobilization, monitoring, organization, and arbitration functions. Three key propositions were identified: 1) Mobilization and monitoring functions contribute to the network's legitimacy; 2) Arbitration facilitates conflict resolution and promotes justice, while organization regulates the distribution of power; 3) The complementary adoption of these four functions fosters the construction of a trusting and collaboratively learning environment.Methodologically, the research contributes with a practical example of using QCA and Content Analysis together, providing a more comprehensive theoretical model. From a managerial perspective, the results offer guidelines to enhance the effectiveness of governance in associative networks.