Teletrabalho: análise e proposição de indicadores para mensuração dos resultados em uma instituição pública do RS

Abstract

This dissertation is about a study involving the applicability of Teleworking in the Attorney General's Office of the State of Rio Grande do Sul – Brazil – based on its experimentation during the Covid-19 pandemic (March/2020 - June/2023). Concepts of Administrative Law, Governance and Public Management were brought up as a preamble to substantiate this urgency with features of modernization of the public service and the potential benefits that can result from Teleworking. We sought to collect data on the indicators capable of measuring the productivity of employees working remotely and the characteristics focused on this process, as well as the respective impact regarding the possibility of improving performance evaluations. The methodology applied consists of the Bardin content analysis method, of a qualitative nature, using in-depth interviews and the respective documentary analysis as instruments for collecting evidence. The objective was, moreover, to analyze and propose metrics to measure the results of Teleworking, also investigating the economy and autonomy provided by the tool in question, as well as whether there are conditions that justify better results both quantitatively and qualitatively. It was found that Teleworking has been practiced by around 80% of employees at the time of this research, in addition to being part of a process started in March 2020, which maintained the historical results of performance in the institution analyzed, with advances in certain points.