Utilização de business intelligence no instituto-geral de perícias do estado do Rio Grande Do Sul

Abstract

This monograph aims to evaluate the use of a solution for Business Intelligence - BI - by the Instituto-Geral de Perícias to meet pressing demands for management information for steering the agency and its departments. This paper presents concepts of BI, its architecture and tools to compose, as well as characteristics of solutions offered on the market, decision making and strategic alignment described in theory. Within this context, they cite a few tools such as Data Warehouse, Data Mart and Balanced Scorecard. For the construction work will be the methodology of case study, in particular, the Instituto-Geral de Perícias, evaluating the use of this solution in situ, as well as information obtained through interviews and questionnaires. The sample shows the structure and information flow, and computer architecture within the body. The analysis of this information demonstrates their level of use, characterized by the resources it uses. The evolution of the quality of obtaining information given will be the strategic alignment promoted by the human factor, combined with expanded use of resources by the institution solution. It is emphasized the importance of this solution to assist in the process of decision making within the organization, and that evolution will always be dynamic and steady, the market demand and the increasing demand.